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Customer Service

100% Satisfaction Guaranteed - Return Policy

Our Corporate Supplies are backed up by 100% Satisfaction Guaranteed. We ask that all returns be made within 14 days of delivery date.

Please enclose a copy of your invoice and include all original packaging and literature. We will gladly give you a credit, exchange or refund, less shipping charges (if the item was shipped with "free shipping" you will be charged a $6.75 shipping fee). If you receive a defective item, we will reimburse you for return shipping costs up to $6.75.

Note: Our return policy excludes:

  • Special Orders
  • Corporate Orders
  • Any merchandise that has been used.
  • Gift Cards.

Return Address

Active Filings LLC
Attn: Returns Department
10651 N.E. 11th Court
Miami Shores, FL 33138

Shipping Method

All the orders are shipped through FedEx Ground Services. Shipments to Puerto Rico are delivered as Priority Mail. The extra charge for orders from Puerto Rico is $ 12.00

Sales Tax

We do not charge sales tax.

Privacy Policy

Your privacy is important to us. Your name, address, email address, phone number and credit/debit card information is collected only to process your order. This same policy applies to information you provide about someone else, such as a gift recipient.

We occasionally send email announcements regarding new and exciting products to people who have purchased from us. It is easy to unsubscribe at any time you wish.

Active Filings LLC does not share, rent or sell your email address or any other information with outside parties. This is the bottom line!

If you still want to read the long version of our Privacy Policy, please click here.

Disclaimer

Please be aware that purchase of particular items, is subject to availability. Prices are also subject to change without notice due to seasonal price increases or decreases.

In rare situations, due to technical problems or human fallacy, you may encounter erroneous information on our web site or in our catalog. These errors are unintentional, and we regret any inconvenience they may cause. As always, your satisfaction is paramount, and we will correct all errors, reserving rights to refund or compensate as is appropriate to the situation. Be advised that your use of the web site constitutes an acceptance of these terms.

Read the long version here.

International Orders

Customers on all continents may order our products online. Web site ordering is secure and easy. Before placing your order, please contact us to get a quotation about shipping charges. If you have any questions or concerns regarding International Orders, please contact us.However, have in mind that International shipments may incur additional duties/taxes for product delivery. Please check with your customs office for more details.

Payment Methods

  • Discover
  • Visa
  • Mastercard
  • American Express
  • Personal Check/Money Order
  • Bank Wire Transfer
  • Debit or Check Cards are welcome.

Customer Service

We’re here to give you the best buying experience possible. If you ever have questions, concerns or the offhand comment you’d like to share, we want to hear from you.

Email us at support@activefilings.com
Call us at 1(800) 609-2521
Fax us at 1(800) 609-2521

Business Hours: 9am – 5pm Eastern time, Mon-Fri